All our orders go through checks and balances to ensure customer satisfaction.
There are three ways to place an order:
Once an order has been placed, you will receive an order confirmation email.
Once an order has been placed, you will receive an order confirmation email. Please read through your order confirmation email to check that the details of your order are correct. If there is something that needs to be amended on your order, please contact our internal sales team here.
The order confirmation email also acts as a Pro-Forma, which you can make payment from. Please ensure that you follow the payment instructions carefully. Once your order is packed and ready, your invoice will be sent to you. This acts as confirmation that your order is ready. For COD customers who pay by EFT, payment must reflect in the Allbro account before your order is released. COD customers who are collecting their order can pay at the collection counter. For details on collection and delivery, please read our shipping policy
In stock orders are processed within 48 hours. Orders for items that are not in stock will receive an email within 48 hours informing them of the estimated lead time on their order. Local orders (in the main delivery centres in the Johannesburg area) delivered by our internal delivery team can be processed within 24 hours, with the exception of Pretoria, which receives deliveries on Tuesdays and Thursdays. For more information on your delivery time, please contact our sales team. Outlying areas are subject to a different delivery process: for an extensive breakdown of this, please read our shipping policy. Orders of more than 5 lines will take longer to pack and process than smaller orders.
To check whether or not your items are in stock ahead of placing an order, please contact our internal sales team. If you place an order and some/all of your order items are not in stock, a sales representative will contact you informing you which items are not in stock. An estimated lead time will be sent to you within 48 hours. Partial delivery is available: the invoice on delivery will reflect which items are on back order and still need to be delivered.
COD stands for Cash On Delivery. These are customers who have an account with Allbro without a credit facility. COD customers will need to pay for their orders before receiving them.
Contact our sales team here to apply to open an account with us. You will need to provide:
A company letterhead is a quick and easy way to supply us with all of this information.
Customers wishing to apply for a credit account will need to fill out a credit application form. This can be attained by contacting the sales team and requesting the form.
We have a video detailing the online ordering process. Please note that online ordering is only available to customers who have an account with Allbro (both COD and credit account holders).
